RAVI KUMAR SINGH

Often a client's first contact with a business is by phone. The following guidelines will help to make the first impression a good one. Most of this etiquette can be used in personal conversations as well as at the office. Professionalism is polite, thoughtful, efficient, educated and valuable at all times. Answering calls for others A) Identify yourself and the company or person for whom you are answering and say, "How may I help you? B) Offer assistance in the absence of others--say, "She is not in today, perhaps I can be of assistance". C) Do not make commitments for others-say, "I'll give him your message when he returns," rather than-"He will call you as soon as he returns". D) Take accurate, legible messages with time, date, reason for call, urgency, company represented, if any, the best time to reach them and all other pertinent information. Transferring calls A) Explain the reason for the transfer-("Let me connect you with Mr. H...

Speaking With a Neutral Accent The way you speak i.e. your voice modulation and accent affect the way people respond to you, what they think of you and also your job prospects. Here are ten tips to help you reduce a regional accent: 1) Study the mouth movements of native speakers and try to mimic them. While watching television, observe the mouth movements of the speakers. Repeat what they are saying, imitating the intonation and rhythm of their speech. 2) Slow down your speech, until you learn the correct intonation and rhythm of English. Native speakers will have a hard time understanding you if you speak too fast with the wrong modulation and rhythm. Don’t worry about your listener getting impatient with your slow dialogue – it is more important that everything you say is understood. 3) Listen to the “music” of English. Don’t use the music of your native tongue when you are speaking English. Ea...

DINING ETIQUETTE HOW TO TACKLE A BUFFET Buffets can be real etiquette challenges with a long queue of people often tackling a limited supply of food. Keep these tips in mind the next time you’re at a buffet to eat your fill but with politeness. - When in the queue: When taking your place in the queue, make sure you don’t stand between a group or couple. Gauge the crowd before taking your position. Also, await your turn and never push people or start serving yourself from the middle of the line. If the person in front of you is slow, go slow! Don’t cut the line – this isn’t a street with traffic, it’s a polite social occasion. - Serving yourself: When serving yourself, never heap food on your plate. Returning for seconds is perfectly acceptable. Also, do not take food back “for the table” – unless the...

What is Mentoring? • Not something new. Existed in some or other forms through out the history. • A sustained and supportive relationship between an individual who shares his/her knowledge, experience, and understanding of an Organization with some one less experienced and willing to benefit. • A close relationship in which learning and experimentation can occur and potential skills can be developed. • A relationship rather than activity for helping the protégé improve his or her chances of success. What a Mentor is expected to do? • Invest time • Share life experiences and wisdom • Role Model • Sources of information, help and emotional support. • Help protégé in socialization process. • Act as good listeners, problem solvers and observers. • Display passion during the process of mentoring. • Display high degree of care and concern for protégés. • Be a Friend, Guide and Coach. Who is Mentor? A trusted and experienced individual who makes a commitment to protégé to help him/her grow in...

A:Avoid negative sources, people, places, things and habits. B:Believe in yourself. C:Consider things from every angle. D:Don't give up and don't give in. E:Enjoy life today, yesterday is gone, tomorrow may never come. F:Family and friends are hidden treasures; enjoy their riches. G:Give more than you planned to. H:Hang on to your dreams. I:Ignore those who try to discourage you. J:Just do it. K:Keep trying no matter how hard it seems, it will get easier. L:Love yourself first and most. M:Make it happen. N:Never lie, cheat or steal, always strike a fair deal. O:Open your eyes and see things as they really are. P:Practice makes perfect. Q:Quitters never win and winners never quit. R:Read, study and learn about everything important in your life. S:Stop procrastinating. T:Take control of your own destiny. U:Understand yourself in order to better understand others. V:Visualize it. W:Want it more than anything. X:EXcellerate' your efforts. Y:You are unique of all God's creat...

The new yuppie Manager walked up to the CEO beaming like a million suns together. "Good Morning Boss!" "Morning' Young Man. What do you have for me today?" "As a matter of fact boss, I have a wonderful idea to push up the speed of Operations by 200%" The CEO gave an encouraging smile, which effectively masked the sympathy he felt for the young manager, "Excellent! Sit down and shoot!". Perching himself on the edge of the chair in excitement, the Manager took off, "Boss, I've been noticing that we have been trying to use a lot of Management Tools in our work. 360 degree appraisals, Balanced Scorecards, Predictive Indices, Pareto Analysis, Root Cause Analysis, COPC, CMM, Time Study, ISO, Six Sigma - the whole lot. I do not see any use for them at all. why don't we throw all these out of the nearest window and get on with Operations which is our main business anyway" The CEO nodded in a knowing manner and said, "Splendid i...

Once upon a time, in the country of Gandhara in northern India , there was a city called Takshashila. In that city the Enlightenment Being (Buddha) was born as a certain calf. Since he was well bred for strength, he was bought by a high class rich man. He became very fond of the gentle animal, and called him 'Delightful'. He took good care of him and fed him only the best. When Delightful grew up into a big fine strong bull, he thought, "I was brought up by this generous man. He gave me such good food and constant care, even though sometimes there were difficulties. Now I am a big grown up bull and there is no other bull who can pull as heavy a load as I can. Therefore, I would like to use my strength to give something in return to my master." So he said to the man, "Sir, please find some wealthy merchant who is proud of having many strong bulls. Challenge him by saying that your bull can pull one- hundred heavily loaded bullock carts." Following his advice,...